My package is late, what should I do?

Masella Updated by Masella

In general, the DHL Express service is 2 working days, you can follow the routing of your package to our premises with your DHL tracking number via the following link. In the event of a delay in delivery, please take the following steps:

  1. Please notify us of a possible delay in delivery by contacting us directly on our Facebook page with your sales slip.
It is important to inform us of the delay in delivery, without this information, we can consider that your sale is cancelled.
  1. With your delivery note, we invite you to contact DHL Express to find a solution and accelerate the delivery time.
We invite you to keep us informed of the situation by contacting us via our Facebook page Sell to Kikikickz.

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