My package has been lost, what are the procedures to follow?

Masella Updated by Masella

We invite you to contact your DHL delivery person with the tracking number of your package to verify that it is not simply being held at their location.

If your package has been misplaced:

  1. Have your sales number, product number, and your package tracking number ready.
  2. Contact us via our Facebook page Sell to Kikikickz. We will do the necessary steps.

If we have not received your package, you will receive an e-mail informing you that we are opening a DHL investigation which may take some time (about 15 days). If we have indeed lost your package, you will receive a full refund for all your lost products from us.

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