Send my product

How do I prepare to ship my package?

As soon as your sale is confirmed and confirmed by our teams, we invite you to proceed to its shipment. We ask you to respect the different steps listed below: Print all the attachments that accompan…

Masella
Updated 8 months ago by Masella

How can I do meet up?

As soon as your sale is confirmed, you have the possibility to come and deposit your product directly at our premises. You have 3 working days (except weekends and holidays) to do so, beyond this per…

Masella
Updated 8 months ago by Masella

My package has been lost, what are the procedures to follow?

We invite you to contact your DHL delivery person with the tracking number of your package to verify that it is not simply being held at their location. If your package has been misplaced: Have your…

Masella
Updated 8 months ago by Masella

Is it possible to ship several products in the same package?

You can indeed send all the products sold in the same package if you keep your buyer informed on the Sell to Kikikickz page. Send all your products in the same way as you would send a single product…

Masella
Updated 8 months ago by Masella

Can I use a carrier other than DHL?

DHL is a trusted partner, this supplier guarantees us the best possible and current services on the market. We therefore invite you to use the DHL label note that we send by email to each sale. We do…

Masella
Updated 8 months ago by Masella

My package is late, what should I do?

In general, the DHL Express s ervice is 2 working days , you can follow the routing of your package to our premises with your DHL tracking number via the following link. In the event of a delay in de…

Masella
Updated 8 months ago by Masella

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